Contact information

Welcome to Zansuro. We value your experience and are committed to providing you with exceptional customer service. Whether you have questions about our products, need assistance with your order, or want to initiate a return, our dedicated support team is here to help.

Please feel free to reach out to us through any of the official channels below. We aim to respond to all inquiries within 24 hours on business days.

1. Customer Support Email

For order tracking, order modifications, cancellations, product inquiries, or general support, please email us at:

• 📧 Email: support@zansuro.com

• Tip: To help us assist you faster, please include your Order Number (e.g., #ZAN1001) in the subject line or body of your email.

2. Return & Corporate Address

All official mail, business inquiries, and authorized product returns (following our 45-day return policy) must be directed to our physical center below:

• Brand Name: Zansuro

• Physical Address:

  RM03, 24/F, HO KING COMM CTR, 2-16 FAYUEN ST, MONG KOK, HONG KONG

Note: Please contact our customer support email to obtain proper return instructions before sending any items back to this address. Unscheduled returns may delay the processing of your refund.

3. Customer Service Hours

Our team is available to assist you during the following hours:

• Monday to Friday: 9:00 AM – 6:00 PM (GMT+8)

• Saturday & Sunday: Closed (Inquiries received over the weekend will be prioritized on the following Monday)