Refund policy

Thank you for shopping at Zansuro. We want you to be completely satisfied with your purchase. If you are not entirely satisfied with your order, we are here to help.

Our return and refund policy is designed to be clear and transparent, in full compliance with major consumer protection guidelines and advertising network policies.

1. 45-Day Return & Exchange Window

You have 45 days from the date you received your item to request a return or an exchange. If 45 days have gone by since your delivery, unfortunately, we cannot offer you a refund or exchange.

To be eligible for a return, your item must be:

  • Unused and in the same condition that you received it.

  • In its original packaging.

2. Return Process

To initiate a return or exchange, please follow these steps:

  1. Contact our customer support team at support@zansuro.com with your order number and the reason for the return.

  2. Our team will review your request and provide you with detailed instructions on how to send your package.

  3. Securely pack the item in its original packaging and ship it to our authorized return center at the following address:

Zansuro Returns RM03, 24/F, HO KING COMM CTR, 2-16 FAYUEN ST, MONG KOK HONG KONG

Note: Please do not send your purchase back to the manufacturer or return it without contacting our customer service first.

3. Return Shipping Costs

  • Defective or Incorrect Items: If the return is due to our error (e.g., you received a damaged, defective, or incorrect item), Zansuro will cover all return shipping costs. We will provide a pre-paid shipping label or reimburse your shipping fees.

  • Customer Remorse / Change of Mind: If you are returning an item due to a change of mind, size mismatch, or personal preference, the customer will be responsible for paying the return shipping costs. Shipping costs are non-refundable.

4. Inspection and Refunds

Once we receive your returned item, our team will inspect it and notify you via email that we have received your package. We will also notify you of the approval or rejection of your refund based on the condition of the item.

  • Approved Refunds: If approved, your refund will be processed immediately. A credit will automatically be applied to your original method of payment (e.g., credit card or PayPal).

  • Refund Processing Time: It typically takes 5 to 7 business days for the refund to officially reflect in your bank account or payment statement, depending on your financial institution's processing times.

5. Late or Missing Refunds

If you haven't received your refund within 7 business days:

  1. Check your bank account or credit card statement again.

  2. Contact your credit card company or bank; it may take some time before your refund is officially posted due to their internal processing.

  3. If you’ve done all of this and you still have not received your refund, please contact us at support@zansuro.com.

6. Contact Information

For any questions regarding our Return and Refund Policy, please contact our dedicated customer service:

  • Brand Name: Zansuro

  • Customer Support Email: support@zansuro.com

  • Return Address: RM03, 24/F, HO KING COMM CTR, 2-16 FAYUEN ST, MONG KOK, HONG KOK